Patient Rights
Notice of Patient Rights
Your Patient Rights
As a patient at Sidney Health Center you are entitled to the following rights. You have a right to:
- Access emergency healthcare services.
- Be informed of your rights in a language or by a method that you can understand.
- Participate in the planning and delivery of your care, and to request or refuse treatment.
- Make decisions regarding your care and the right to formulate Advance Directives (including psychiatric advance directives) and to have hospital staff and providers who provide care at Sidney Health Center comply with those directives in accordance with Federal Rules and Regulations.
- Have a family member or representative of your choice and your own provider notified promptly of your admission to the hospital.
- Personal privacy.
- Receive care in a safe setting.
- Be free from all forms of abuse neglect, or harassment from staff, other patients and visitors.
- Confidentiality of your record and the right to access information contained in your clinical records within a reasonable time frame.
- Be free from both physical restraints and drugs that are used as a restraint that are not medically necessary or are used as a means of discipline or convenience and not required to treat medical symptoms.
- Be represented by parents, guardians, family members, or other conservators when you are unable to fully participate in treatment decisions.
- Considerate, respectful and nondiscriminatory care from all members of the health care staff at all times and under all circumstances.
- A fair and prompt process for resolving concerns.
- Consent to receive the visitors who you designate or withdraw or deny such consent at any time.
Patient Visitation Rights
Visitors are encouraged at Sidney Health Center because we believe they play an important role in helping patients recover. Visitors may include, but are not limited to a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend. The patient has the right to receive visitors he or she designates or withdraw or deny such consent at any time
Sidney Health Center has open visiting hours and welcomes all without restrictions, limitations, or denials based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
Patients seeking care in the Emergency Department will be limited to two (2) support people.
Additional restrictions may be necessary for the following issues:
- Infection control concerns
- Interference with the care of others
- Court orders restricting contact
- Visitors that behave in a disruptive, threatening or violent manner
- Limitation of visitors while care interventions are occurring
Visitors must dress appropriately and must wear shirt and shoes. Children under 12 years of age must be in the company and under the supervision of a responsible adult.
Sidney Health Center is a tobacco free organization and tobacco use is strictly prohibited anywhere on our campuses.
Comments and Concerns
Notify a Staff Member:
Should you have an immediate comment or concern, please notify a staff member.
Fill Out a Patient Survey:
We may ask you to complete a patient satisfaction survey after you receive services. Please take the time to complete this survey and feel free to make comments about the services that you have received. We use this information to improve the care we offer.
Share Your Experience:
Would you like to share information about your experience? Call one of our patient experience team members. The Service Excellence Director at can be reached at 406.488.2289. Your feedback helps us know what is going well and where we can do better. Thank you for choosing Sidney Health Center to receive care.
File a Complaint:
If you wish to file a complaint, please contact Jennifer Doty, CEO at 406-488-2118. You may submit your complaint verbally or in writing. We will work to resolve your concerns within 7 days, however, some concerns may take up to 30 days to address.
Contact State Public Health:
You may also contact the Montana Department of Public Health & Human Service, Quality Assurance Division, PO Box 202953, Helena, MT 59620-2953 (406-444-2037)
Medicare Patients:
Medicare patients also have the right to contact the Mountain Pacific Quality Improvement Organization (1-800-497-8232 TTY 1-877-486-2048) for complaints regarding quality of care, disagreement with a coverage decision, or appeal of a premature discharge.